Frequently Asked Questions
Dear Red Mountain Friend,
In a time where we all must come together, Red Mountain Resort is committed to doing its part to slow the community spread of this virus for guests, team members and their families. Working with the most up-to-date information available from the CDC and the Utah Department of Health’s recommendations and mandates, we have made the difficult decision to temporarily close Red Mountain Resort, effective Sunday, March 22, 2020.
We currently project to re-open on May 1, 2020 if it is safe and responsible to do so. As this is a fluid and rapidly evolving situation, we will keep you updated on our resort operations through emails and updates on our website.
We sincerely apologize to our guests who are currently at the resort, as well as those who were looking forward to adventures at the Red Mountain in the coming weeks. Please do not be concerned about calling to cancel your reservations, as this will be taken care of automatically for those with arrival dates between March 22 and April 30, 2020. We will cancel your reservation and any spa, adventure and wellness experiences that you may have pre-arranged. We will reach out to you to re-schedule your stay at a later date or arrange for a full refund of your deposit.
We understand that you may have questions and ask that you contact us at firstname.lastname@example.org or at 800-407-3002. We appreciate your patience as we address your concerns and navigate these extraordinary times.
As the world faces unprecedented times, the need to prioritize our well-being is paramount for all. Please trust that when the time is right, the Red Mountain team will be ready to welcome you for adventure and restoration in the beautiful red rocks of Southwestern Utah.
If you have a question that doesn’t appear below, simply call 877.246.4453 or email us.
What time is check-in and check-out?
Check-in is at 4 pm Mountain Time and check-out is at 11 am. If you are traveling through Las Vegas which is on Pacific Time, you will experience a time zone change.
Why does each guest get a confirmation?
Each guest has their own account at Red Mountain Resort. This way, we take the work out of splitting the bill with your friend at the end of your stay. Of course, if you want to pick up the tab, we can make that happen easily too!
What if I have to depart early?
50% of your remaining stay is assessed for early departure.
What should I expect to pay in gratuities?
A service fee is included to your retreat package stay, which covers the service given by the dining room, housekeeping, bell staff, hiking guides, instructors and all the team members who make your Red Mountain experience amazing. For your convenience a 15% gratuity is added to one-on-one services and a la carté purchases at the Canyon Counter, wine, Sagestone spa & salon services, adventure trips, workshops, personal trainers and private guide experiences. Should you wish to leave an additional gratuity for exceptional service, a voucher will be supplied for your signature.
What if I am just starting to exercise? Will there be easier classes for me?
Yes. Many of our classes offer beginning levels with enhanced options to step it up a notch... all within the same class.
I’m not an extreme athlete. How difficult are the outdoor adventure activities?
Red Mountain has something for all levels. Don't stress, all our guides are experienced, professional and attentive. We make sure all our guests are well-equipped and safe at all times.
What are the levels of the hikes and how long are they?
There are two levels of hikes that are offered every day and a third level on Tuesday, Thursday and Saturday; ascending from beginner (Explorer), intermediate (Challenge) and expert (Endurance). Level increases are based upon pace, terrain and distance. Note: morning hikes are considered group activities; therefore, pace may be subject to change. Hiking poles are not available.
Daily guided hikes generally last two to three hours depending on the level and hike offered that day.
Advance sign-up is required in person at Outdoor Recreation no later than 6 pm the night before the hike.
How are the Adventure Hikes different from the Daily Guided Hikes?
Daily guided hikes are complimentary for our retreat package guests and in the surrounding area. Adventure hikes are available for a fee. These specialized hikes range from Zion National Park to Snow Canyon State Park and include additional one-on-one time with your guide. Please arrive at the designated meeting space 10 minutes before departure.
If I go on the Daily Guided Hike will I return in time for the morning classes?
We do our best to get back in time, yet there are times that the group is delayed.
Do you hike in the winter?
We do hike and bike year round, enjoying mild desert Southwest temperatures. Winter morning temperatures can begin in the low 20’s and move into the 40’s by the end of the hike. Summer months may begin in the 70’s and end in the 100’s.
Will the daily morning hikes be repeated during my stay?
It depends on how long you stay. Hikers who remain at the same level will do a different hike each day of the week over a one-week period. This information is dependent on weather and trail conditions.
What’s the hiking like in Zion National Park?
Hiking in Zion may well become the highlight of your trip. This day adventure offers awe-inspiring hiking in historic Zion, one of the world’s most famous geologic wonders. It is a wonderful day in a stunning location. The trip allows for sightseeing to very aggressive hiking and everything in between. Certified and knowledgeable guides will help you determine the ideal trails for your adventure needs.
Lunch will be provided by the renowned Canyon Breeze Restaurant. Your guides will finish off the day with a surprise ‘treat’ to top-off your adventure.
What do I wear for the hikes? What kind of shoes do I need and what else do I need to bring along?
Footwear - we recommend hiking boots for additional foot support and traction, however, close-toed runners with adequate traction will suffice. You will want to take a few things into consideration such as amount of tread on your shoe, comfort of shoe on rocky conditions and durability through sand, sandstone and lava rocks. Hiking poles are not available.
Seasonal clothing - wear layers to your comfort level (including jackets, gloves, and ear-covers in colder months.) Winter morning temperatures can begin in the low 20’s and move into the 40’s by the end of the hike. Summer months may begin in the 70’s and end in the 100’s.
Water - each guest is required to carry enough water for the duration of the hike preferably in a lightweight pack as we promote hands free hiking (drawstring packs are provided by the spa). A hydration pack, such as a CamelBak® is not required, but convenient, particularly for longer adventures. Guests must carry 2 water bottles during the warmer months.
Snacks, camera and sun protection (sunglasses, sunscreen and/or hats) are strongly encouraged during summer months.
Can I hike or bike in Snow Canyon State Park on my own?
Yes. Hike into the park and spend the day on their scenic trails or use one of our bikes to enjoy the paved bike path. You will pay a fee at the entrance gate, which is currently $5.00.
Are there height and weight restrictions to outdoor activities?
For rappelling, the maximum waist measurement is 42 inches. The Adventure Concierge can assist you further.
Do I need to bring my own bike?
You can if you want, but Red Mountain is fully equipped with cruiser bikes and helmets. On our road-bike tours, our van is standing by in case you poop out. For more seasoned road bike enthusiasts,bike rental is suggested through IBB Cyclery, 435-319-0011. They will deliver to the resort.
Do you have a pool?
We two outdoor seasonal pools that are open mid-March through November. The indoor pool will be closing for the season April 1, 2020 and remain closed until further notice. Our pools offer a peaceful and relaxing environment, so no splashing, please – unless you are in the aqua aerobics class.
What is there to do at night?
Guest speakers and seasonal events such as star-gazing or full moon hiking are available. On weekends you will enjoy listening to live music in Canyon Breeze.
Do I need to dress up for dinner?
Red Mountain Resort is a very casual atmosphere. Relaxed and informal attire is fine.
I’m a vegetarian. Will there be enough choices for me?
Absolutely, ask for our vegetarian menu. If you’re vegan, kosher or have any specific dietary needs, our chef can accommodate you.
I have special food and diet needs – can you help me?
Red Mountain’s menu clearly identifies the most common allergens: soy, dairy, tree nuts, peanuts, and shellfish. Please make your needs known to your reservation agent prior to arrival. As an additional precaution, we ask our guests to identify their allergies on a form when they arrive. Our breakfast and lunch is buffet style and we prepare items with allergens in our kitchen, so while we take many steps to prevent cross-contamination, we cannot guarantee it. Please note that Canyon Breeze Restaurant is not a gluten-free kitchen. If you request an item that is not currently on our menu or in our pantry, we can accommodate most requests with 24 hours’ notice, and additional charges may apply.
What if I arrive after dinner?
Guests arriving after 8:30 pm will receive a light night snack upon arrival.
Does Red Mountain accept SpaFinder Gift Certificates?
No, however you can purchase gift certificates from Sagestone Spa which can be used throughout the resort. It's a great way to gift a friend.
Is Red Mountain in a dry town?
Thankfully no. Considering how beneficial a glass of wine with dinner can be for the digestion, we offer a distinguished selection of fine wines and beers on the dinner menu at Canyon Breeze Restaurant. You may bring your own wine into dinner, provided it is unopened. There is a $15 per bottle corkage fee.
I need to lose some weight, but would prefer to not be woken up by a bugle at the crack of dawn and thrown onto a treadmill. What kind of weight management program do you have?
We’re not like that here. We believe weight loss should be enjoyable – eat nutritious, good-tasting food and metabolize it doing activities you love. Our team of nutrition experts and personal coaches are here to guide and support you.
What’s the age range of the guests at Red Mountain?
We accommodate guests from the age of 12 up, while most of our guests are 30 plus. There’s something here for everyone, so you can come here with girlfriends, a spouse or a parent and find plenty to do, separately and together. We see lots of girlfriends getaways, milestone birthdays, anniversaries, and mother-daughter-grandmother trips.
Is Red Mountain appropriate for kids?
We welcome teens from 12 to 17. They can enjoy our fitness classes, lifestyle lectures and dining room without a parent or guardian. Parents/Guardians must accompany Teens during private appointments (Spa) and Outdoor Recreation Activities. We highly recommend that those with children under the age of 12 choose another lodging facility in our area.
Do men travel to Red Mountain Resort?
Yes, our guests are approximately 65% women and 35% men.
I am traveling solo. Will I feel out of place?
No. We are frequently mentioned as one of the Best Spas for Traveling Solo by the media. We also offer a Community Table at dinner for our solo guests to encourage conversation.
How do you get to the resort? Do you fly into Las Vegas?
You can fly into St. George or Las Vegas, whichever is a better connection for you.
Do you provide transportation to Red Mountain? And how long is the drive?
We provide complimentary transportation from the St. George airport. There are a number of shuttle companies that make multiple daily trips from Las Vegas. Click here to view our transportation page. Your ride will be approximately 2 hours from the Las Vegas airport.
Does the property have Wi-Fi access in all rooms?
Yes, Wi-Fi is available in rooms and throughout the resort.
Can I charge my electric car?
We have designated parking stalls with 110v capacity. A Tesla Supercharger station is available at Starbucks at 1091 N. Bluff St., nearby in St. George.
May I use my drone?
We discourage the use of drones on our property for the peace and privacy of our guests. Management permission is necessary for promotion or special occasion use.
Have you lost an item? Or found something that belongs to someone else?
Please report your lost or found item here. We will contact you should your item be found and arrange for shipping at your expense. Items are held for 30 days. Perishables, open containers, or items of small value are not retained by Lost & Found.
How can I request a donation from Red Mountain Resort for my event?
We are happy to consider your donation request. To help us best evaluate your request, please submit the following information:
- Letter of Request on your organization’s official letterhead.
- Organization informational brochure (if available).
- Event details to include the following:
- Date of event
- Venue of event
- Type of event (live auction, silent auction, raffle, online etc.)
- Number of expected attendees
- Deadline for decision in order to be included in printed event materials.
Submissions can be emailed to email@example.com, or mailed to:
Attn: JoAnne Cooper
1275 E. Red Mountain Circle
Ivins, UT 84738
Please submit 6 weeks prior to your event deadline for your donation request to be considered. You will be contacted via email of our decision.
I would like to be a guest presenter at Red Mountain Resort. Where can I submit my proposed presentation?
Red Mountain Resort invites a limited number of wellness experts each year to provide experiential events to its guests. Please note that this is a barter arrangement and that the resort does not pay performance fees. We invite you to submit your proposal.