Frequently Asked Questions
When should I make my spa reservations?
To ensure you receive all the spa treatments you want, when you want, not only is advance booking suggested, it is highly recommended. Guests may book up to one month in advance of their arrival. Some treatments may not be available every day. Call our Spa Receptionists at 800.690.9215, or 435.673.4905, extension 5736 to reserve your appointments for spa, health and fitness.
What is the Cancellation Policy?
Twenty-four hour (24) notification is required for all canceled or changed spa and salon appointments to avoid a 50% cancellation fee. Missed appointments will be charged 100% of service fee.
What should I tell my treatment provider?
At Sagestone all guests receiving spa treatments have not only the right, but also the responsibility to communicate openly with their therapist, aesthetician, hair stylist and/or nail technician about their service during the treatment. Any special expectations, personal preferences and/or possible concerns about how a treatment is progressing should first be addressed directly with the individual who is providing the treatment during the treatment.
Our spa staff is renowned for their amazing diversity, breadth and depth of knowledge of the healing arts. We celebrate all their varied backgrounds and value their many skills, talents and gifts which they bring to Red Mountain Resort. If you have a special request to make your treatment more enjoyable such as dimmer lights, softer music, a lighter or heavier touch, an extra blanket, etc . . . please do not hesitate to ask.
If there are certain things you wish your therapist NOT to do such as work on your feet, your face, your abdomen or scalp/hair, please communicate your desires.
In addition, you have the obligation to let your therapist know about any health related conditions that could potentially cause you discomfort or harm during the course of your treatment. This would include, but is not limited to, pregnancy, recent surgeries, diabetes, injuries, high or low blood pressure, heart conditions, shellfish or iodine allergies, and any other allergies.
All of our services are designed to nurture, relax, restore and meet your specific needs. We welcome your input and feedback.
What should I wear?
A robe, slippers and lockers are provided for your convenience at the spa or you may choose to wear the robe from your room. It is recommended that you shower before receiving your treatment and that you disrobe for your spa services. Your therapist will leave the room as you disrobe and you will lay under a sheet on the table. Upon completion of the treatment, your therapist will again step out of the treatment room to allow you to redress into your robe. Our therapists are trained in proper draping techniques for your comfort. You may elect to receive treatments in your bathing suit or undergarments. Please remove all jewelry before visiting the spa. If you have scheduled a Thai Yoga Massage, Salon Treatment or Reflexology, please wear loose, comfortable clothing.
What if I have some physical ailment, disability or allergies?
Please notify the spa receptionist at the time you are making your appointments and your therapist at the beginning of your treatment. You will be informed if treatments are not recommended.
Should I avoid the spa if I am pregnant?
Your physician can best advise you on which treatments are safe. We also suggest that you avoid treatments using deep pressure and heat.
Can I choose to have a male or female therapist?
If you have a gender preference, please advise the spa reservationist at the time of making your appointment.
Should men shave before a facial?
Shaving is recommended but please be sure to do so at least two hours prior to your scheduled appointment.
Are there any rules of etiquette?
Honor the environment with silence; it is one of tranquility and relaxation. Remember that your treatment will end on time so that the next guest is not delayed. The use of cell phones, cameras and electronic devices is not permitted in the spa. Arrive early. Don't cheat yourself out of your relaxation time.
How should I handle gratuities?
Treatment and package prices do not include gratuity. A 15% gratuity will be added to all services.
Will I be able to purchase the products that are used in my treatments?
We carry a full array of professional spa products so you can duplicate the benefits at home. We also ship direct to you should you want to reorder upon returning home.
How do I determine which facial to choose?
The aestheticians at Sagestone are trained to customize each of our facial treatments for your particular skin through skin analysis. This may mean that you do not receive the facial you booked but one rather more suited to your skin type.
Should I shave my legs before my massage or body treatment?
Shaving is recommended but please be sure to do so no less than four hours prior to your scheduled appointment. Certain products may irritate newly-shaven skin.
Young adults between the ages of 12–17 may freely enjoy the following without the supervision of a parent or guardian:
- Personal training sessions and one-on-one fitness sessions
- Sagestone services such as make-up, facials, pedicures, manicures and hair services.
Young adults must be supervised by parent or guardian while participating in Spa Services including massage and body treatments, facials or any one-on-one services.